Hello all:

When I open Movie Maker I get a message that
says, "Windows Movie Maker has encountered a problem and
needs to close. We are sorry for the inconvenience." The
program appears behind the message but as soon as I send
(or dont send) the report the program closes. I also cant
find any way to remove it from my system.

Any help out there??

Hi Geoff --

Can you post the Watson bucket number for your report?

To get the Watson bucket number:
1. Use Movie Maker to generate the crash. When you are prompted to send
the data to MS, do so!
2. Immediately after sending the data, go to "Control Panel" |
"Administrative tools" | "Event viewer". This will launch the event viewer
for your system.
3. In Event viewer, choose "Application" node of the tree.
4. Sort the data by "Date", and scroll to the most recent entries.
5. Look for entries whose "Type" is "Error" and have red "X" icons.
Double click on them to "open" them.
6. One of the last (most recent) red entries should have a "bucket
number" in the description field.

Reply to this post with the bucket number, and we'll see if there's anything
useful in the mini-dump to help figure out the problem you're experiencing.

Cheers!
-Kristen Miller [MS]
This posting is provided "AS IS" with no warranties, and confers no rights.


"Geoff" <gely@socal.rr.com> wrote in message
news:96e601c49709$c2e342b0$a301280a@phx.gbl...
> Hello all:
>
> When I open Movie Maker I get a message that
> says, "Windows Movie Maker has encountered a problem and
> needs to close. We are sorry for the inconvenience." The
> program appears behind the message but as soon as I send
> (or dont send) the report the program closes. I also cant
> find any way to remove it from my system.
>
> Any help out there??

Hello Kristen:

This is the information I got after following your
instructions regarding the "Watson Bucket" number.


Fault bucket 127353417.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


I hope you can decipher this.

Thanks very much for your help.

Geoff

>-----Original Message-----
>Hi Geoff --
>
>Can you post the Watson bucket number for your report?
>
>To get the Watson bucket number:
> 1. Use Movie Maker to generate the crash. When you
are prompted to send
>the data to MS, do so!
> 2. Immediately after sending the data, go
to "Control Panel" |
>"Administrative tools" | "Event viewer". This will
launch the event viewer
>for your system.
> 3. In Event viewer, choose "Application" node of the
tree.
> 4. Sort the data by "Date", and scroll to the most
recent entries.
> 5. Look for entries whose "Type" is "Error" and have
red "X" icons.
>Double click on them to "open" them.
> 6. One of the last (most recent) red entries should
have a "bucket
>number" in the description field.
>
>Reply to this post with the bucket number, and we'll see
if there's anything
>useful in the mini-dump to help figure out the problem
you're experiencing.
>
>Cheers!
>-Kristen Miller [MS]
>This posting is provided "AS IS" with no warranties, and
confers no rights.
>
>
>"Geoff" <gely@socal.rr.com> wrote in message
>news:96e601c49709$c2e342b0$a301280a@phx.gbl...
>> Hello all:
>>
>> When I open Movie Maker I get a message that
>> says, "Windows Movie Maker has encountered a problem
and
>> needs to close. We are sorry for the inconvenience."
The
>> program appears behind the message but as soon as I
send
>> (or dont send) the report the program closes. I also
cant
>> find any way to remove it from my system.
>>
>> Any help out there??
>
>
>.
>

Hi Geoffrey --

Thanks for posting the bucket number -- I was able to find the bucket
information.

Well, MOST of the hits on this issue looks like a case of 3rd party dshow
issues. From the callstack, it looks like the problem resides in qedit.dll;
something is dying when dshow goes to enumerate the transitions/effects
installed on your PC. Dshow transitions and effects can be
installed/redistributed just like codecs; For example, MM ships a variety of
trans/effects, and has at least two "add-on" packs that add trans/effects to
your PC. Other software manufacturers also release Dshow trans/effects in
their video editing software. While a given software program may not expose
them (MM doesn't show any trans/effects that aren't explicitly authored for
MM), Dshow will still try to enumerate all the existing ones :(

Perhaps removing some effects and transitions would help? Nearly all the
reports of this issue have one of the following installed; Uninstalling
some/all might resolve the problem, or at least provide a temporary
workaround:

1. WinDVD Creator 2 Trial Download (This installs ivitrans.dll and
chinaeffects.dll)
2. Filters redist pack (This installs Internet explorer filters
(DXTMSFT.dll) and MetaCreation filters (DXMeta2.dll).
3. FXLibrary (This installs FXLibrary.dll)
4. Any MM2.0 Add-on pack (Either the "Winter fun Pack" or "SpiceFX"
varieties.)
5. Plus! Digital Media Edition 1.1 (Plus!_TransFX.dll)
6. sfpagepeel.dll (I'm not able to find any info on this dll, so it may be a
red-herring)

Or, you could try just searching for the Dlls mentioned above and renaming
them one at a time to see if it resolves the problem.

Post back if you don't have ANY of these installed, and we'll try to figure
out what you've got installed that's hitting this error. I do see a few hits
that have other "suspicious" files loaded, so let me know if none of the
above apply.

Wish I had better news....
-Kristen Miller [MS]
This posting is provided "AS IS" with no warranties, and confers no rights.



"Geoffrey Ely" <gely@socal.rr.com> wrote in message
news:051001c497d3$5cff10d0$a401280a@phx.gbl...
> Hello Kristen:
>
> This is the information I got after following your
> instructions regarding the "Watson Bucket" number.
>
>
> Fault bucket 127353417.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
>
> I hope you can decipher this.
>
> Thanks very much for your help.
>
> Geoff
>
>>-----Original Message-----
>>Hi Geoff --
>>
>>Can you post the Watson bucket number for your report?
>>
>>To get the Watson bucket number:
>> 1. Use Movie Maker to generate the crash. When you
> are prompted to send
>>the data to MS, do so!
>> 2. Immediately after sending the data, go
> to "Control Panel" |
>>"Administrative tools" | "Event viewer". This will
> launch the event viewer
>>for your system.
>> 3. In Event viewer, choose "Application" node of the
> tree.
>> 4. Sort the data by "Date", and scroll to the most
> recent entries.
>> 5. Look for entries whose "Type" is "Error" and have
> red "X" icons.
>>Double click on them to "open" them.
>> 6. One of the last (most recent) red entries should
> have a "bucket
>>number" in the description field.
>>
>>Reply to this post with the bucket number, and we'll see
> if there's anything
>>useful in the mini-dump to help figure out the problem
> you're experiencing.
>>
>>Cheers!
>>-Kristen Miller [MS]
>>This posting is provided "AS IS" with no warranties, and
> confers no rights.
>>
>>
>>"Geoff" <gely@socal.rr.com> wrote in message
>>news:96e601c49709$c2e342b0$a301280a@phx.gbl...
>>> Hello all:
>>>
>>> When I open Movie Maker I get a message that
>>> says, "Windows Movie Maker has encountered a problem
> and
>>> needs to close. We are sorry for the inconvenience."
> The
>>> program appears behind the message but as soon as I
> send
>>> (or dont send) the report the program closes. I also
> cant
>>> find any way to remove it from my system.
>>>
>>> Any help out there??
>>
>>
>>.
>>

Kristen:

thank you for your help!

I renamed all of the dll files you suggested and then
rebooted the machine and Movie Maker worked just fine.
Most of the files seemed to come from a program called
WinProducer, which I installed some months ago.
Paradoxically, when I renamed them back to their original
names and opened WinProducer for a few minutes Movie
Maker continued to work properly.

I dont get it but it works nonetheless.

If you have any thoughts about that I would be curious.
Otherwise, thanks very much.

Geoff
>-----Original Message-----
>Hi Geoffrey --
>
>Thanks for posting the bucket number -- I was able to
find the bucket
>information.
>
>Well, MOST of the hits on this issue looks like a case
of 3rd party dshow
>issues. From the callstack, it looks like the problem
resides in qedit.dll;
>something is dying when dshow goes to enumerate the
transitions/effects
>installed on your PC. Dshow transitions and effects can
be
>installed/redistributed just like codecs; For example,
MM ships a variety of
>trans/effects, and has at least two "add-on" packs that
add trans/effects to
>your PC. Other software manufacturers also release Dshow
trans/effects in
>their video editing software. While a given software
program may not expose
>them (MM doesn't show any trans/effects that aren't
explicitly authored for
>MM), Dshow will still try to enumerate all the existing
ones :(
>
>Perhaps removing some effects and transitions would
help? Nearly all the
>reports of this issue have one of the following
installed; Uninstalling
>some/all might resolve the problem, or at least provide
a temporary
>workaround:
>
>1. WinDVD Creator 2 Trial Download (This installs
ivitrans.dll and
>chinaeffects.dll)
>2. Filters redist pack (This installs Internet explorer
filters
>(DXTMSFT.dll) and MetaCreation filters (DXMeta2.dll).
>3. FXLibrary (This installs FXLibrary.dll)
>4. Any MM2.0 Add-on pack (Either the "Winter fun Pack"
or "SpiceFX"
>varieties.)
>5. Plus! Digital Media Edition 1.1 (Plus!_TransFX.dll)
>6. sfpagepeel.dll (I'm not able to find any info on this
dll, so it may be a
>red-herring)
>
>Or, you could try just searching for the Dlls mentioned
above and renaming
>them one at a time to see if it resolves the problem.
>
>Post back if you don't have ANY of these installed, and
we'll try to figure
>out what you've got installed that's hitting this error.
I do see a few hits
>that have other "suspicious" files loaded, so let me
know if none of the
>above apply.
>
>Wish I had better news....
>-Kristen Miller [MS]
>This posting is provided "AS IS" with no warranties, and
confers no rights.
>
>
>
>"Geoffrey Ely" <gely@socal.rr.com> wrote in message
>news:051001c497d3$5cff10d0$a401280a@phx.gbl...
>> Hello Kristen:
>>
>> This is the information I got after following your
>> instructions regarding the "Watson Bucket" number.
>>
>>
>> Fault bucket 127353417.
>>
>> For more information, see Help and Support Center at
>> http://go.microsoft.com/fwlink/events.asp.
>>
>>
>> I hope you can decipher this.
>>
>> Thanks very much for your help.
>>
>> Geoff
>>
>>>-----Original Message-----
>>>Hi Geoff --
>>>
>>>Can you post the Watson bucket number for your report?
>>>
>>>To get the Watson bucket number:
>>> 1. Use Movie Maker to generate the crash. When you
>> are prompted to send
>>>the data to MS, do so!
>>> 2. Immediately after sending the data, go
>> to "Control Panel" |
>>>"Administrative tools" | "Event viewer". This will
>> launch the event viewer
>>>for your system.
>>> 3. In Event viewer, choose "Application" node of
the
>> tree.
>>> 4. Sort the data by "Date", and scroll to the most
>> recent entries.
>>> 5. Look for entries whose "Type" is "Error" and
have
>> red "X" icons.
>>>Double click on them to "open" them.
>>> 6. One of the last (most recent) red entries should
>> have a "bucket
>>>number" in the description field.
>>>
>>>Reply to this post with the bucket number, and we'll
see
>> if there's anything
>>>useful in the mini-dump to help figure out the problem
>> you're experiencing.
>>>
>>>Cheers!
>>>-Kristen Miller [MS]
>>>This posting is provided "AS IS" with no warranties,
and
>> confers no rights.
>>>
>>>
>>>"Geoff" <gely@socal.rr.com> wrote in message
>>>news:96e601c49709$c2e342b0$a301280a@phx.gbl...
>>>> Hello all:
>>>>
>>>> When I open Movie Maker I get a message that
>>>> says, "Windows Movie Maker has encountered a problem
>> and
>>>> needs to close. We are sorry for the inconvenience."
>> The
>>>> program appears behind the message but as soon as I
>> send
>>>> (or dont send) the report the program closes. I also
>> cant
>>>> find any way to remove it from my system.
>>>>
>>>> Any help out there??
>>>
>>>
>>>.
>>>
>
>
>.
>