A company I support (5 hrs a week) have a 2000 Domain with about a dozen
local users, 6 users in a remote office and 4 remote home users. The remote
office uses their own 2000 server in a different domain and they pick up
their mail via Exchange on both servers - the main server collects SMTP via
ISP. Remote (non-office) collect their mail via Outlook Web Access (via
Terminal Services). All remote users use Navision via TS. Access for all
remote users is via browser (http:// ip address / terminals).

Late last week all remote users lost access to Terminal Services. The
browser returned: 'The page cannot be displayed' (IE) or 'Error: Host Not
Accessible' (Firefox). On Tuesday I uninstalled/reinstalled Terminal
Services and the problem was resolved. Today (Thursday) the problem has
returned - all remote users are unable to login via Terminal Services.

SMTP email is still going to the remote office, and FTP access is still
available so we know the router/firewall are ok. No changes have been made
to Firewall config.

Where/how can I identify where the problem is? How can I resolve it
permanently without having to re-install TS on a regular basis/

Something I forgot to mention .... the reason I uninstalled/reinstalled TS on
Tuesday was because I could not 'Start/Stop/Restart' as all options were
greyed out. I did try setting the startup to manual but as soon as I started
teh service after rebooting the options were greyed out and users still had
no access.

After reinstalling the options were still greyed out.

Any help appreciated.


"Pud" wrote:

> A company I support (5 hrs a week) have a 2000 Domain with about a dozen
> local users, 6 users in a remote office and 4 remote home users. The remote
> office uses their own 2000 server in a different domain and they pick up
> their mail via Exchange on both servers - the main server collects SMTP via
> ISP. Remote (non-office) collect their mail via Outlook Web Access (via
> Terminal Services). All remote users use Navision via TS. Access for all
> remote users is via browser (http:// ip address / terminals).
>
> Late last week all remote users lost access to Terminal Services. The
> browser returned: 'The page cannot be displayed' (IE) or 'Error: Host Not
> Accessible' (Firefox). On Tuesday I uninstalled/reinstalled Terminal
> Services and the problem was resolved. Today (Thursday) the problem has
> returned - all remote users are unable to login via Terminal Services.
>
> SMTP email is still going to the remote office, and FTP access is still
> available so we know the router/firewall are ok. No changes have been made
> to Firewall config.
>
> Where/how can I identify where the problem is? How can I resolve it
> permanently without having to re-install TS on a regular basis/

Resolved! It wasn't Terminal Services which was the problem. The Web Server
service had stopped for some reason. Restarting the Web Server service gave
users access again.




"Pud" wrote:

> Something I forgot to mention .... the reason I uninstalled/reinstalled TS on
> Tuesday was because I could not 'Start/Stop/Restart' as all options were
> greyed out. I did try setting the startup to manual but as soon as I started
> teh service after rebooting the options were greyed out and users still had
> no access.
>
> After reinstalling the options were still greyed out.
>
> Any help appreciated.
>
>
> "Pud" wrote:
>
> > A company I support (5 hrs a week) have a 2000 Domain with about a dozen
> > local users, 6 users in a remote office and 4 remote home users. The remote
> > office uses their own 2000 server in a different domain and they pick up
> > their mail via Exchange on both servers - the main server collects SMTP via
> > ISP. Remote (non-office) collect their mail via Outlook Web Access (via
> > Terminal Services). All remote users use Navision via TS. Access for all
> > remote users is via browser (http:// ip address / terminals).
> >
> > Late last week all remote users lost access to Terminal Services. The
> > browser returned: 'The page cannot be displayed' (IE) or 'Error: Host Not
> > Accessible' (Firefox). On Tuesday I uninstalled/reinstalled Terminal
> > Services and the problem was resolved. Today (Thursday) the problem has
> > returned - all remote users are unable to login via Terminal Services.
> >
> > SMTP email is still going to the remote office, and FTP access is still
> > available so we know the router/firewall are ok. No changes have been made
> > to Firewall config.
> >
> > Where/how can I identify where the problem is? How can I resolve it
> > permanently without having to re-install TS on a regular basis/

Glad you solved your problem!

In case that you still worry about the greyed out options on the TS
service: this is by design. Documented here:

278657 - Terminal Services Cannot Be Manipulated
http://support.microsoft.com/?kbid=278657

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
SQL troubleshooting: http://sql.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?UHVk?= <Pud@discussions.microsoft.com> wrote on 07 apr
2006 in microsoft.public.win2000.termserv.clients:

> Resolved! It wasn't Terminal Services which was the problem.
> The Web Server service had stopped for some reason. Restarting
> the Web Server service gave users access again.
>
>
>
>
> "Pud" wrote:
>
>> Something I forgot to mention .... the reason I
>> uninstalled/reinstalled TS on Tuesday was because I could not
>> 'Start/Stop/Restart' as all options were greyed out. I did try
>> setting the startup to manual but as soon as I started teh
>> service after rebooting the options were greyed out and users
>> still had no access.
>>
>> After reinstalling the options were still greyed out.
>>
>> Any help appreciated.
>>
>>
>> "Pud" wrote:
>>
>> > A company I support (5 hrs a week) have a 2000 Domain with
>> > about a dozen local users, 6 users in a remote office and 4
>> > remote home users. The remote office uses their own 2000
>> > server in a different domain and they pick up their mail via
>> > Exchange on both servers - the main server collects SMTP via
>> > ISP. Remote (non-office) collect their mail via Outlook Web
>> > Access (via Terminal Services). All remote users use
>> > Navision via TS. Access for all remote users is via browser
>> > (http:// ip address / terminals).
>> >
>> > Late last week all remote users lost access to Terminal
>> > Services. The browser returned: 'The page cannot be
>> > displayed' (IE) or 'Error: Host Not Accessible' (Firefox).
>> > On Tuesday I uninstalled/reinstalled Terminal Services and
>> > the problem was resolved. Today (Thursday) the problem has
>> > returned - all remote users are unable to login via Terminal
>> > Services.
>> >
>> > SMTP email is still going to the remote office, and FTP
>> > access is still available so we know the router/firewall are
>> > ok. No changes have been made to Firewall config.
>> >
>> > Where/how can I identify where the problem is? How can I
>> > resolve it permanently without having to re-install TS on a
>> > regular basis/