Hi,

I am trying to help a customer resolve the following printing issue:

Environment: Medium Size office LAN with one or two Windows 2003 print
servers controlling flow of output from all client workstations to all
LAN attached printers in the office.

Client Workstation OS: Windows XP Professional sp2

Windows XP Professional Client Application Environment:

1. Microsoft Office Applications output format to Windows Printer
Driver instance pointing at Windows 2003 print server is GDI.

2. IBM Application known as Personal Communications (abbreviated PCOM)
converting information to be printed coming from an IBM Mainframe
server into a PCL 5e RAW data stream and then passing the information
to the Windows 2003 print server through the default Windows Print
Driver declared on each client workstation.

Issue: When the Windows 2003 server is processing a GDI formatted spool
file (example 50 page Microsoft Word document) and it receives a PCL 5e
formatted (RAW mode) spool file processed through the PCOM application,
it temporarily stops processing the Microsoft Word document, prints the
complete RAW spool file, and then returns to finish processing the
Microsoft Word document.

The result is that the PCOM output is included in the middle of the
Microsoft Word document and it is frequently collected by a user for
whom it was not intended.

Question: Is there a Windows 2003 registry setting I can change to make
the priority of Microsoft Office application output and the RAW mode
output from PCOM equivalent so that the jobs will be spooled serially
(first in - first out) by Windows 2003?

Thanks.

Best Regards,

/Paul
--
Paul Tykodi
Principal Consultant
TCS - Tykodi Consulting Services LLC

Tel/Fax: 603.343.1820
Mobile: 603.866.0712
E-mail: ptykodi@tykodi.com
WWW: http://www.tykodi.com