I have a linksys cable modem, BEFCMU10 v4. The Linksys website offers
a driver for this modem:

http://tinyurl.com/2tjeoo

I run Windows XP and I was assuming that I would need to upgrade the
driver by way of the Device Manager. I then realized that I don't
really know what I am supposed to upgrade because I can't seem to find
the modem listed anywhere. (I also use a Linksys router)

I contacted Linksys and the tech told me that this driver was something
that my ISP would have to install. Is this correct? What kind of
driver is this and what's it for?

Thanks if you can help.

If the modem is supplied by your Internet Service Provider, then they are
the ones who are responsible for the upgrading, not you. I would contact
them for further information. Normally, an ISP will upgrade the firmware
with a "push" to the modems within their system and perhaps also upgrade
their own firmware in their central office.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


<jimrainfordson@yahoo.com> wrote in message
news:1169140224.615713.99980@51g2000cwl.googlegroups.com...
>I have a linksys cable modem, BEFCMU10 v4. The Linksys website offers
> a driver for this modem:
>
> http://tinyurl.com/2tjeoo
>
> I run Windows XP and I was assuming that I would need to upgrade the
> driver by way of the Device Manager. I then realized that I don't
> really know what I am supposed to upgrade because I can't seem to find
> the modem listed anywhere. (I also use a Linksys router)
>
> I contacted Linksys and the tech told me that this driver was something
> that my ISP would have to install. Is this correct? What kind of
> driver is this and what's it for?
>
> Thanks if you can help.
>

Thanks for the help Chris.

I realize in most cases the ISP rents the modem but in my case I
provided my own (and so avoid the monthly rental fee). If there is
firmware available, gigabyte didn't provide it possibly because this
particular modem is in its 4th version and so updates have not been
needed. Because it's actually a "driver" and not firmware, then I
guess it must reside either with my OS or with whatever software the
ISP uses. Obviously I can't control what they do, but if the driver is
something XP is concerned with then I'd like to take care of it if I
can.

Jim


Chris H. wrote:
> If the modem is supplied by your Internet Service Provider, then they are
> the ones who are responsible for the upgrading, not you. I would contact
> them for further information. Normally, an ISP will upgrade the firmware
> with a "push" to the modems within their system and perhaps also upgrade
> their own firmware in their central office.
> --
> Chris H.
> Microsoft Windows MVP/Tablet PC
> Tablet Creations - http://nicecreations.us/
> Associate Expert
> Expert Zone - www.microsoft.com/windowsxp/expertzone
>
>
> <jimrainfordson@yahoo.com> wrote in message
> news:1169140224.615713.99980@51g2000cwl.googlegroups.com...
> >I have a linksys cable modem, BEFCMU10 v4. The Linksys website offers
> > a driver for this modem:
> >
> > http://tinyurl.com/2tjeoo
> >
> > I run Windows XP and I was assuming that I would need to upgrade the
> > driver by way of the Device Manager. I then realized that I don't
> > really know what I am supposed to upgrade because I can't seem to find
> > the modem listed anywhere. (I also use a Linksys router)
> >
> > I contacted Linksys and the tech told me that this driver was something
> > that my ISP would have to install. Is this correct? What kind of
> > driver is this and what's it for?
> >
> > Thanks if you can help.
> >

It would only be firmware on the modem itself, and not an issue with a
"driver" which XP would not have for a modem. I would ask your ISP, as
that's where support would know the information, or contact the manufacturer
of the modem itself.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


<jimrainfordson@yahoo.com> wrote in message
news:1169181727.948670.115910@s34g2000cwa.googlegroups.com...
> Thanks for the help Chris.
>
> I realize in most cases the ISP rents the modem but in my case I
> provided my own (and so avoid the monthly rental fee). If there is
> firmware available, gigabyte didn't provide it possibly because this
> particular modem is in its 4th version and so updates have not been
> needed. Because it's actually a "driver" and not firmware, then I
> guess it must reside either with my OS or with whatever software the
> ISP uses. Obviously I can't control what they do, but if the driver is
> something XP is concerned with then I'd like to take care of it if I
> can.
>
> Jim
>
>
> Chris H. wrote:
>> If the modem is supplied by your Internet Service Provider, then they are
>> the ones who are responsible for the upgrading, not you. I would contact
>> them for further information. Normally, an ISP will upgrade the firmware
>> with a "push" to the modems within their system and perhaps also upgrade
>> their own firmware in their central office.
>> --
>> Chris H.
>> Microsoft Windows MVP/Tablet PC
>> Tablet Creations - http://nicecreations.us/
>> Associate Expert
>> Expert Zone - www.microsoft.com/windowsxp/expertzone
>>
>>
>> <jimrainfordson@yahoo.com> wrote in message
>> news:1169140224.615713.99980@51g2000cwl.googlegroups.com...
>> >I have a linksys cable modem, BEFCMU10 v4. The Linksys website offers
>> > a driver for this modem:
>> >
>> > http://tinyurl.com/2tjeoo
>> >
>> > I run Windows XP and I was assuming that I would need to upgrade the
>> > driver by way of the Device Manager. I then realized that I don't
>> > really know what I am supposed to upgrade because I can't seem to find
>> > the modem listed anywhere. (I also use a Linksys router)
>> >
>> > I contacted Linksys and the tech told me that this driver was something
>> > that my ISP would have to install. Is this correct? What kind of
>> > driver is this and what's it for?
>> >
>> > Thanks if you can help.
>> >
>

The Linksys Tech said it was something the ISP would have to do. There
was a bit of a language barrier talking to the tech and I ended up
repeating the same thing over and over until he understood what I was
saying. The help was sincere but I just wasn't sure if I communicated
the problem correctly. Anyway, it's nice to have someone like you
confirm it with a second opinion. I'll assume it's out of my hands
and not worry about it. Thanks for your hep and advice Chris.

Jim

Chris H. wrote:
> It would only be firmware on the modem itself, and not an issue with a
> "driver" which XP would not have for a modem. I would ask your ISP, as
> that's where support would know the information, or contact the manufacturer
> of the modem itself.
> --
> Chris H.
> Microsoft Windows MVP/Tablet PC
> Tablet Creations - http://nicecreations.us/
> Associate Expert
> Expert Zone - www.microsoft.com/windowsxp/expertzone
>
>
> <jimrainfordson@yahoo.com> wrote in message
> news:1169181727.948670.115910@s34g2000cwa.googlegroups.com...
> > Thanks for the help Chris.
> >
> > I realize in most cases the ISP rents the modem but in my case I
> > provided my own (and so avoid the monthly rental fee). If there is
> > firmware available, gigabyte didn't provide it possibly because this
> > particular modem is in its 4th version and so updates have not been
> > needed. Because it's actually a "driver" and not firmware, then I
> > guess it must reside either with my OS or with whatever software the
> > ISP uses. Obviously I can't control what they do, but if the driver is
> > something XP is concerned with then I'd like to take care of it if I
> > can.
> >
> > Jim
> >
> >
> > Chris H. wrote:
> >> If the modem is supplied by your Internet Service Provider, then they are
> >> the ones who are responsible for the upgrading, not you. I would contact
> >> them for further information. Normally, an ISP will upgrade the firmware
> >> with a "push" to the modems within their system and perhaps also upgrade
> >> their own firmware in their central office.
> >> --
> >> Chris H.
> >> Microsoft Windows MVP/Tablet PC
> >> Tablet Creations - http://nicecreations.us/
> >> Associate Expert
> >> Expert Zone - www.microsoft.com/windowsxp/expertzone
> >>
> >>
> >> <jimrainfordson@yahoo.com> wrote in message
> >> news:1169140224.615713.99980@51g2000cwl.googlegroups.com...
> >> >I have a linksys cable modem, BEFCMU10 v4. The Linksys website offers
> >> > a driver for this modem:
> >> >
> >> > http://tinyurl.com/2tjeoo
> >> >
> >> > I run Windows XP and I was assuming that I would need to upgrade the
> >> > driver by way of the Device Manager. I then realized that I don't
> >> > really know what I am supposed to upgrade because I can't seem to find
> >> > the modem listed anywhere. (I also use a Linksys router)
> >> >
> >> > I contacted Linksys and the tech told me that this driver was something
> >> > that my ISP would have to install. Is this correct? What kind of
> >> > driver is this and what's it for?
> >> >
> >> > Thanks if you can help.
> >> >
> >

In article <1169140224.615713.99980@51g2000cwl.googlegroups.com>,
<jimrainfordson@yahoo.com> wrote:
:I have a linksys cable modem, BEFCMU10 v4. The Linksys website offers
:a driver for this modem:
:
:http://tinyurl.com/2tjeoo
:
:I run Windows XP and I was assuming that I would need to upgrade the
:driver by way of the Device Manager. I then realized that I don't
:really know what I am supposed to upgrade because I can't seem to find
:the modem listed anywhere. (I also use a Linksys router)
:
:I contacted Linksys and the tech told me that this driver was something
:that my ISP would have to install. Is this correct? What kind of
:driver is this and what's it for?

The driver is needed only if you are connecting to the modem via its USB
interface. Since you're using a router, you obviously aren't doing that
(and if you _were_ using the USB connection, Windows XP would have
prompted you to install the driver). The Linksys technician must have
been referring to the firmware in the modem. Changes to that firmware
are done by your ISP from the cable side of the modem, and you have no
control whatsoever over that process.

--
Bob Nichols AT comcast.net I am "RNichols42"

Robert Nichols wrote:
> Changes to that firmware
> are done by your ISP from the cable side of the modem, and you have no
> control whatsoever over that process.

The modems don't support a configuration where the customer can choose
to use whatever modem he wants? They only support a configuration where
the modem is managed by the ISP? That seems kind of strange. That
certainly isn't the case with DSL, dialup, and most other Internet
access methods.

DS

Normally, an ISP has settings on "their" modem for contacting their system,
and the customers aren't privy to the information (like Verizon DSL in the
U.S.). Firmware updates or changes to "their" modem are done from the ISP
side of the configuration, and change likely with changes in the central
office with DSL (or the equivalent for the cable head-end) on their
firmware.

However, this is pretty off-topic here, since this newsgroup is for support
of Microsoft's Broadband Networking hardware and software only.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"David Schwartz" <davids@webmaster.com> wrote in message
news:1169287131.371551.265950@v45g2000cwv.googlegroups.com...
>
> Robert Nichols wrote:
>> Changes to that firmware
>> are done by your ISP from the cable side of the modem, and you have no
>> control whatsoever over that process.
>
> The modems don't support a configuration where the customer can choose
> to use whatever modem he wants? They only support a configuration where
> the modem is managed by the ISP? That seems kind of strange. That
> certainly isn't the case with DSL, dialup, and most other Internet
> access methods.
>
> DS
>

In article <1169287131.371551.265950@v45g2000cwv.googlegroups.com>,
David Schwartz <davids@webmaster.com> wrote:
:
:Robert Nichols wrote:
:> Changes to that firmware
:> are done by your ISP from the cable side of the modem, and you have no
:> control whatsoever over that process.
:
:The modems don't support a configuration where the customer can choose
:to use whatever modem he wants? They only support a configuration where
:the modem is managed by the ISP? That seems kind of strange. That
:certainly isn't the case with DSL, dialup, and most other Internet
:access methods.

The customer can choose any cable modem that is on the list of modems
that the ISP supports. The ISP always has to supply a configuration
file for the modem (settng rate caps, possible port filtering, among a
whole bunch of other configuration options) and is solely responsible
for providing and installing firmware updates. It's the same for DSL.
Just try buying a DSL modem that isn't supported by your ISP and see how
far you get with it.

--
Bob Nichols AT comcast.net I am "RNichols42"

For the record, you are correct that my ISP did something to configure
the modem when I first signed up (I think) by way of the "MAC" number.
However, this was NOT a firmware upgrade. It was a DRIVER, as my
original link clearly shows. This is what originally lead to my
confusion.

I cross posted to the linksys group but got no response there. Sorry
if this group was inappropriate, but when I searched google it seemed
the closest based on topic. You were the only one to offer help.
Thanks.




Chris H. wrote:
> Normally, an ISP has settings on "their" modem for contacting their system,
> and the customers aren't privy to the information (like Verizon DSL in the
> U.S.). Firmware updates or changes to "their" modem are done from the ISP
> side of the configuration, and change likely with changes in the central
> office with DSL (or the equivalent for the cable head-end) on their
> firmware.
>
> However, this is pretty off-topic here, since this newsgroup is for support
> of Microsoft's Broadband Networking hardware and software only.
> --
> Chris H.
> Microsoft Windows MVP/Tablet PC
> Tablet Creations - http://nicecreations.us/
> Associate Expert
> Expert Zone - www.microsoft.com/windowsxp/expertzone
>
>
> "David Schwartz" <davids@webmaster.com> wrote in message
> news:1169287131.371551.265950@v45g2000cwv.googlegroups.com...
> >
> > Robert Nichols wrote:
> >> Changes to that firmware
> >> are done by your ISP from the cable side of the modem, and you have no
> >> control whatsoever over that process.
> >
> > The modems don't support a configuration where the customer can choose
> > to use whatever modem he wants? They only support a configuration where
> > the modem is managed by the ISP? That seems kind of strange. That
> > certainly isn't the case with DSL, dialup, and most other Internet
> > access methods.
> >
> > DS
> >

I see you're in a bit of a bind, but cannot really assist you. The solution
really is with your ISP.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


<jimrainfordson@yahoo.com> wrote in message
news:1169393130.517893.223040@51g2000cwl.googlegroups.com...
> For the record, you are correct that my ISP did something to configure
> the modem when I first signed up (I think) by way of the "MAC" number.
> However, this was NOT a firmware upgrade. It was a DRIVER, as my
> original link clearly shows. This is what originally lead to my
> confusion.
>
> I cross posted to the linksys group but got no response there. Sorry
> if this group was inappropriate, but when I searched google it seemed
> the closest based on topic. You were the only one to offer help.
> Thanks.
>
>
>
>
> Chris H. wrote:
>> Normally, an ISP has settings on "their" modem for contacting their
>> system,
>> and the customers aren't privy to the information (like Verizon DSL in
>> the
>> U.S.). Firmware updates or changes to "their" modem are done from the
>> ISP
>> side of the configuration, and change likely with changes in the central
>> office with DSL (or the equivalent for the cable head-end) on their
>> firmware.
>>
>> However, this is pretty off-topic here, since this newsgroup is for
>> support
>> of Microsoft's Broadband Networking hardware and software only.
>> --
>> Chris H.
>> Microsoft Windows MVP/Tablet PC
>> Tablet Creations - http://nicecreations.us/
>> Associate Expert
>> Expert Zone - www.microsoft.com/windowsxp/expertzone
>>
>>
>> "David Schwartz" <davids@webmaster.com> wrote in message
>> news:1169287131.371551.265950@v45g2000cwv.googlegroups.com...
>> >
>> > Robert Nichols wrote:
>> >> Changes to that firmware
>> >> are done by your ISP from the cable side of the modem, and you have no
>> >> control whatsoever over that process.
>> >
>> > The modems don't support a configuration where the customer can choose
>> > to use whatever modem he wants? They only support a configuration where
>> > the modem is managed by the ISP? That seems kind of strange. That
>> > certainly isn't the case with DSL, dialup, and most other Internet
>> > access methods.
>> >
>> > DS
>> >
>